Policies

Our policies are put into effect so we can offer the best possible experience to everyone coming to the center.  By registering for an event, training, or workshop you are agreeing to our policies. Please note that some events, especially those held at other locations,  may have different policies and those policies will be listed on the event or ticketing page. All policies apply regardless of individual circumstances. If you do not follow the policies your participation at the event, or your event will be canceled without refund. View our training policies HERE.

 

COVID-19: If you paid for an event or training that was canceled due to COVID-19 lockdowns, you can use your credit for any other event through December 31, 2021, or any other training through March 2022.  To use your credit please contact us with the date of the event or training you would like to attend. If you register for an event and it is canceled due to COVID-19 regulations, you will receive credit towards another event once we can reopen. We do not offer refunds.


Public Events at The Soundbath Center™
  • Pre-registration is required for all events.
  • Doors open 15 min. before start time. Please arrive early to check in and get settled.
  • All events start at scheduled start time. No admittance after start time.
  • ALL SALES FINAL FOR ANY AND ALL REASONS. TICKETS ARE TRANSFERABLE TO ANOTHER PARTY FOR THE SAME DATE ONLY (you may not transfer to another date)
  • Participants have the option to buy Purchase Protection when signing up.  If purchased, they may receive a refund if a qualifying unforeseen circumstance prevents them from attending. This is offered through a 3r4d party and we are not involved in the decision process. 
  • EVENT MINIMUM: If attendance is less than 3 people for any given event, it may be canceled. This does not happen very often, yet if it does those who have purchased tickets will be notified asap (usually the night before the event), and will receive a full refund, or a credit to another date.
  • Do not touch the instruments, even if you are super curious. If you damage something you are responsible for replacing it.
  • If you are under the influence of drugs or alcohol you will be asked to leave without refund.
  • PHOTOGRAPHY POLICY: No photos or recording of any kind are allowed.
  • Water is allowed in closed containers. No other food or drinks allowed.
  • Arrive free of cologne or strong essential oils out of respect for all others attending. If you smell strongly you may be asked to leave.

Private Events at The Soundbath Center™
  • All above policies for group events at The Soundbath Center apply.
  • Once a date and time is agreed upon, we will send you an invoice to pay the deposit through.
  • Deposit equal to event minimum required in order to secure your date.
  • Remaining payment (if any) is due at time of event, prior to event start, in one payment.
  • 1 reschedule is allowed providing at least 7 days notice is given.
  • Reschedules less than 7 days before event incur a rescheduling fee of $200.
  • New date must be booked at time of reschedule.
  • All payments are final, no refunds. Reschedules allowed as stated above.
  • No food or drink is allowed in the sound bath area.
  • Regular booking (weekly/monthly) discounts available with 3 month minimum commitment. Contact us for info.
  • Any kind of outside items (ie – party favors) must be approved before bringing them to the center.
  • All sessions end on time, if your group arrives late we will still end at the scheduled time.
Private Sound Baths at location of your choice
  • 50% deposit confirms your date. Deposit is non-refundable.
  • Remainder is due 1 week prior to event.
  • No refunds at any time.
  • One reschedule is allowed with a $300 fee providing at least 72 hours (3 day) notice is given. New date must be scheduled at this time.
  • All original agreement terms apply to a rescheduled event.
  • No reschedules less than 72 hours before event.
  • If your event is running late and you would like us to end later than scheduled, we will accommodate you if possible.  The overtime rate is $150 for every 30 minutes or portion thereof.
  • Special events that are outside the normal private sound bath may have additional terms & conditions that will be included on the invoice.

Soundbath Practitioner Trainings 

Please view our training policies HERE.

Events at affiliate locations
  • Policies may shift depending on the venue.
  • Please be clear on the policies before making a payment.
  • We are not responsible for any issues that arise regarding payment, cancelation, refunds etc. through any other studio or venue that collects payment.

Product: Gongs and gong accessories
  • No returns or exchanges.
  • Once an order is placed, there are no cancellations. 
  • If an item arrives damaged, contact us at info@sound-bath.com within 48 hours of receiving the item. For damaged items please send pictures and save all boxes and wrappings. We cannot guarantee replacement if we do not receive notice within 48 hours. 
Special Order Gongs (Gongland, Oetken and Tone of Life)
  • No returns or exchanges.
  • All special order gongs are made to order, just for you, and your order cannot be canceled once placed.
Product: Crystal Bowls
  • No returns or exchanges. 
  • If an item arrives damaged, contact us at info@sound-bath.com within 48 hours of receiving the item. For damaged items please send pictures and save all boxes and wrappings. 
  • In rare cases where a return is accepted for particular reasons, a 20% restocking fee is applied.

Product: Gift Certificates

Gift certificates are good for any event offered at The Soundbath Center™ for the dollar amount purchased. Unless otherwise specified on your certificate, they are not good for products, practitioner training, or events at affiliate locations. Gift certificates are non-refundable. All other policies apply.