Private Event & Instrument Purchasing Policies

Mobile Sound Bath Event Policies

These policies apply to any mobile sound bath event at a public or private venue, corporate office, or retreat center.

• Once the date and time are confirmed, a booking fee of 50% of the total quote secures the booking. This fee is non-refundable.
• Bookings are invoiced through Square and can be paid by credit card. ACH is available if the booking is at least 2 weeks out.
• Your date is not held until payment is received.
• If your event is less than 10 days away, full payment is required to reserve the date.
• We do not accept checks or purchase orders for mobile sound baths.
• The remaining balance is due 1 week (7 days) before the event.
• If the balance isn’t paid by 5 days before the event, we release the hold on your date, and the booking is no longer confirmed. No refunds are given in this case.
• Once a fee is paid, it is non-refundable unless we cancel. If we cancel for reasons within our control, you may choose to reschedule or receive a full refund.
• If we must cancel due to circumstances beyond our control (severe weather, natural disasters, government shutdowns, or similar events beyond our reasonable control), we will reschedule your event. Refunds are not offered in these cases.
• If you choose to cancel your booking, no refund will be issued.
• Reschedule requests are honored when possible, under the following terms:
  • More than 1 month out: no fee
  • Within 1 month: up to 10% of the booking cost
  • Within 7 days: up to 20% of the booking cost
  • Within 3 days: no reschedules or changes allowed
• Some events may have their own additional policies. These will be stated clearly on the invoice.
• If your event runs long and you’d like us to stay later than scheduled, we’ll accommodate this when possible. The overtime rate is $150 per 30 minutes, or any portion of 30 minutes.

The Gong Room – Private Sound Bath Bookings

Below are the policies for any private sound bath booked at The Gong Room.

• The minimum booking fee for private sound baths is $200, which is nonrefundable.
• If you cancel your booking, this $200 fee will not be refunded under any circumstances.
• Ticketing and credit card fees are NOT refundable and will be deducted from your refund.
• Payments for additional participants are refundable up to 14 days before your scheduled session.
• Cancellations made within 14 days of the scheduled date are nonrefundable in full.
• The discounted per-person rate is only available when booking. 
• Payment for unpaid participants is made on the day of the event, before the session begins, by exact cash or credit card in a single payment. 
• If the number of participants decreases after advance payment, no refunds or credits will be issued for the difference in the total amount.
• We recommend purchasing a comprehensive travel insurance policy in case an emergency arises and you are unable to make your booking, especially if your booking date is far in the future. Alternatively, consider waiting to book until you are closer to your preferred date, or even once you arrive in town. We will accommodate same-day bookings when available.
• We are not liable for cancellations due to unforeseen circumstances beyond our control (e.g., natural disasters, government restrictions). In such cases, credits or refunds will be offered at our discretion.

Transfer Option

• You may transfer your booking to another person or group if you are unable to attend. Please notify us in advance of the new attendee’s name.

Rescheduling Policy:

• 14 days or more before your scheduled session: allowed with a $50 rescheduling fee.
• 7–14 days before your session: allowed with a $100 rescheduling fee.
• Within 7 days of your scheduled date: no rescheduling allowed.
• Rescheduling fees are nonrefundable.
• The new session date must be scheduled within 30 days of the original booking date.
• You may reschedule twice. 

No-Shows:

• No refunds or credits are offered for no-shows.

Studio Policies:

• Only water in closed, leak-proof containers is allowed in the venue. 
• Party favors and food are not allowed.
• The venue is shoes off, socks on.  No exceptions. Please bring your own socks.
• Phones must be turned all the way off (not silent or airplane) and stored in the cubbies during the session.
• Photos, videos, and audio recordings are not allowed. 

Physical Considerations:

• If anyone in the group is unable to get down and up from the floor without assistance, or cannot lie on the floor for the entire event, please email us before making payment so we can discuss the available options. 

Arrival & What to Bring:

• Arrive 10 minutes early to settle in. Late arrivals will result in a shortened session.
• A mat, bolster, pillow, blanket, and eye mask are provided for each person (or a massage table setup for 1-2 people).
• Wear comfortable clothing and dress in layers for optimal comfort.

Liability Waiver:

• All guests are required to sign a liability waiver upon arrival.
• A parent or guardian must accompany and sign the waiver for anyone under the age of 18.

Booking for your location? Our policies will be displayed on your booking invoice.

Policies for Affiliate Locations

The following applies to any event or training held at a studio or venue we do not operate.

• Policies may vary by venue.
• Please review the venue’s policies before making payment.
• We are not responsible for issues related to payment, cancellation, refunds, or similar matters handled by another studio or venue collecting payment.

Instrument Purchasing Policies

Instrument purchasing policies will be displayed clearly on the invoice. The invoice reflects the most current policies, including any that apply specifically to your order. If the policies below conflict with what’s on the invoice, the invoice governs.

Product: Crystal Singing Bowls

• If your bowls arrive damaged please contact us HERE within 5 days of receiving your order for an exchange (after 5 days an exchange is not guaranteed).
• If your bowl/bowls were shipped to you: New, undamaged bowls in all original packaging may be returned or exchanged within 5 days of receiving order. A 20% restocking fee applies and customer pays all shipping fees. Items not in their original packaging or showing damage are not eligible for a return.
• Bowls purchased in person at The Soundbath Center are NOT eligible for a return or exchange (as you are able to hear and examine the bowl in person).

Product: All other Instruments

• If an instrument arrives damaged please contact us HERE within 5 days of receiving your order for an exchange (after 5 days an exchange is not guaranteed).
• If your items were shipped to you: New, undamaged instruments in all original packaging may be returned or exchanged within 5 days of receiving order. A 20% restocking fee applies and customer pays all shipping fees. Items not in their original packaging or with any damage are not eligible for a return.
• Items purchased in person at The Soundbath Center are NOT eligible for a return or exchange (as you are able to hear and examine the instrument in person).
• Items special ordered are not eligible for a return as it was ordered/made just for you.

International Customers – Instrument Orders

The following applies to any customer purchasing a product located outside of the United States.

• We ship internationally to most countries.
• Each country has its own customs taxes and duties, which usually must be paid before delivery. This is separate from the cost of shipping.
• In some cases, a country will deliver the order and then bill us for the tax. When this happens, you are still responsible for paying it. We will either forward the invoice to you directly or bill you ourselves if we’re charged. Unpaid customs taxes or invoices will result in your inability to purchase from us in the future and will trigger the automatic cancellation of any current orders, including online courses or training you’re enrolled in.
• Shipping times vary, and we cannot guarantee a specific timeframe, since delivery depends on how long the order takes to clear customs.
• Returns are accepted with a 20% restocking fee. The customer is responsible for shipping costs both directions. Customs fees already paid are not refunded.
• If your shipment arrives lost or damaged, please send photo and video proof within 5 days of delivery. We will file a claim on your behalf and resend the item once the claim is accepted. You may also choose to file a claim with the shipping company yourself, using the tracking number you receive.